Office Hours: Monday – Friday, 8 am – 5 pm

If you should need to visit our office, please note that for the safety of our staff and yourself FACE COVERINGS ARE REQUIRED. If you do not have a face covering upon entering our office, you will be asked to leave. Please make an appointment with your agent prior to visiting us.

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Cancel Reservation

First review the terms and conditions on your travel itinerary email confirmation copy. You may also want to contact Online Travel Services for exact penalties and service fees. If your travel begins within 48 hours or less you must contact Online Travel Services for assistance. All contact information is in the terms and conditions.

All requests must be sent in writing via email to: cancellations@onlinetravel-services.com.

Be sure to reference your booking number and/or record locator along with the traveler’s name(s) on your written request for cancellation and refund.

Give us feedback on the reservation process.

Awards & Affiliations

Hawaii's Best 2018
Hawaii's Visitors and Convention Bureau
American Society of Travel Agents
Authorized Disney Vacation Planner
BBB Accredited Member
Globus Tour