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Star Rating System



The hotel star rating system represents the general quality of each hotel available on this website. The hotel detail pages will describe each hotel and let you know what to expect in each hotel class. Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. Half-Star ratings provide additional flexibility to provide accurate ratings with hotels which may have a greater array of features and amenities within each class.

 5 Stars: Luxury hotels

These luxury properties are members of an elite group of hotels that exhibit an exceptionally high degree of service and hospitality. These properties display an original design, elegant room decor, exceptional dining, and meticulous grounds. The flawless execution of guest services is the staff’s prevailing concern. Amenities may include: valet parking, concierge service, room service, well-equipped fitness centers and state-of-the-art business centers.

 4 Stars: Deluxe/upscale hotels

These superior properties distinguish themselves with a high level of service and hospitality, as well as a wide variety of amenities and upscale facilities. These hotels will usually be in a prime location and other amenities may include: proximity to desirable shopping areas and restaurants, valet parking, concierge service, room service, well-equipped fitness centers and state-of-the-art business centers.

 3 Stars: Mid-scale hotels

These properties offer a higher level of service with additional amenities, features, and facilities. The property grounds, decor, and quality of furnishings are a noticeable upgrade in terms of style and class. Amenities that may be available include: swimming pools, fitness centers, room service, concierge service and parking. Often you’ll find these properties located near highways and office complexes. Rooms and lobbies are nicely furnished, and restaurants are usually located at the property.

 2 Stars: Value hotels

These properties meet a traveler’s basic needs for comfort and convenience while offering moderate aesthetic enhancements in the property grounds, room decor, and quality of furnishings. Rooms are comfortably decorated but not overly elegant. Usually, these properties do not have restaurants or room service, but offer free parking and sometimes, swimming pools. Transportation is occasionally offered to nearby airports.

 1 Star: Economy hotels & motels

These properties meet a budget-traveler’s basic needs for comfort and convenience. Amenities may include free parking, local calls and cable television. Restaurants are often located nearby, and room service is usually not available. Some economy hotels and motels have swimming pools located on the property.

 No Star: Rating

These properties may be new or yet to be reviewed by Pandaonline.


Awards and Affiliations

  • Hawaii's Best 2011
  • Hawaii's Visitors and Convention Bureau
  • American Society of Travel Agents
  • Authorized Disney Vacation Planner
  • CLIA
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