Panda Travel Star Rating System

The hotel star rating system represents the general quality of each hotel available on this website. The hotel detail pages will describe each hotel and let you know what to expect in each hotel class. Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. Half-Star ratings provide additional flexibility to provide accurate ratings with hotels which may have a greater array of features and amenities within each class.


5 Stars: Luxury hotels
These luxury properties are members of an elite group of hotels that exhibit an exceptionally high degree of service and hospitality. These properties display an original design, elegant room decor, exceptional dining, and meticulous grounds. The flawless execution of guest services is the staff's prevailing concern. Amenities may include: valet parking, concierge service, room service, well-equipped fitness centers and state-of-the-art business centers.


4 Stars: Deluxe/upscale hotels
These superior properties distinguish themselves with a high level of service and hospitality, as well as a wide variety of amenities and upscale facilities. These hotels will usually be in a prime location and other amenities may include: proximity to desirable shopping areas and restaurants, valet parking, concierge service, room service, well-equipped fitness centers and state-of-the-art business centers.


3 Stars: Mid-scale hotels
These properties offer a higher level of service with additional amenities, features, and facilities. The property grounds, decor, and quality of furnishings are a noticeable upgrade in terms of style and class. Amenities that may be available include: swimming pools, fitness centers, room service, concierge service and parking. Often you'll find these properties located near highways and office complexes. Rooms and lobbies are nicely furnished, and restaurants are usually located at the property.


2 Stars: Value hotels
These properties meet a traveler's basic needs for comfort and convenience while offering moderate aesthetic enhancements in the property grounds, room decor, and quality of furnishings. Rooms are comfortably decorated but not overly elegant. Usually, these properties do not have restaurants or room service, but offer free parking and sometimes, swimming pools. Transportation is occasionally offered to nearby airports.


1 Star: Economy hotels & motels
These properties meet a budget-traveler's basic needs for comfort and convenience. Amenities may include free parking, local calls and cable television. Restaurants are often located nearby, and room service is usually not available. Some economy hotels and motels have swimming pools located on the property.


No Star: Rating
These properties may be new or yet to be reviewed by pandaonline.com.


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Name Change on Ticket:
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Availability of Electronic Ticketing:
If electronic ticketing is not available, paper tickets will be sent to credit cardholder's billing address only. We do not accept P.O. Box addresses, even if it is the cardholder billing address. A nonrefundable $20 ticket processing and mailing fee will be added to all tickets that are not processed electronically. This amount will be added to the total charged amount.

Refunds; Cancellations:
The Panda Companies reserve the right to charge a processing fee in the event of a refund or cancellation in addition to any charges imposed by airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel service companies. If your travel documents and/or tickets are deemed refundable in accordance with the published rules of the airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel service companies, any refunds will be made to our customers if and only after the money originally paid to these companies on your behalf has been paid back to The Panda Companies. In such events, The Panda Companies will make best efforts to return such funds back to customers in the timeliest manner possible. Most credit card refunds take 2 billing cycles to process. Additionally, the following terms and conditions apply:

We suggest you consider purchasing travel insurance if you are concerned about losses specifically caused by certain types of trip cancellations or delays. Please refer to the section of this website where travel insurance is offered for detailed terms and conditions.

Liability Disclaimer:
The Panda Companies make no representations about the suitability of the information, software, products and services contained on their respective websites for any purpose, nor does such content constitute any endorsement or recommendation of such products or services by The Panda Companies. All such information, software, products, and services are provided "as is" without warranty of any kind. The Panda Companies disclaim all warranties and conditions that this website, its servers or any email sent from the Panda Companies are free of viruses or other harmful components. The Panda Companies hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
The Panda Companies shall, in no event, be liable for any type of punitive, incidental, special or consequential damages arising out of the use of this website in any way, or with the delay or inability to use this website, or for any information, products and services obtained through or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if The Panda Companies have been advised of the possibility of damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
The Panda Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other travel related service companies as well as for any acts of any government or authority for any personal injuries, death, property damage or any other damages or any resulting expenses. The Panda Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, re-scheduling, re-booking, re-routing, strike, force majeure, financial insolvency, bankruptcy or other causes beyond their direct control and have no responsibility for any such events as well as for any additional expenses or damages.
In no event shall The Panda Companies be liable for any direct, indirect, punitive, incidental, special or consequential damages arising in any way connected with: (i) customers' access to, display of or use of this website or (ii) the delay or inability to access or display or use this website (including, but not limited to, customers' reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability or otherwise--even if The Panda Companies have been advised of the possibility of such damages.
The Panda Companies represent and serve as agents for carefully selected airlines, carriers, transportation companies, tour operators, hotels, wholesalers and other related travel services companies--all of which are disclosed principals and independent contractors. Every reservation accepted on The Panda Companies' websites is subject to the terms and conditions of the airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel related service companies. The airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers and other related travel services companies providing travel or other services on this website are independent contractors and not agents or employees of The Panda Companies.
Travel insurance may help to protect your trip costs when you, an immediate family member or a traveling companion cancel or interrupt a trip, or your trip is delayed, for a covered medical reason and other types of reasons under certain conditions and restrictions. The travel insurance plan also covers medical expenses and evacuation, includes 24/7 assistance services and provides compensation for lost or delayed baggage. Travel insurance is available to anyone purchasing flights and travel packages, concurrently purchases the insurance premium on this website and who is a citizen or resident of the United States or Canada. For more information on this plan and for the specific risks that it covers, please review the Schedule of Coverages. The Schedule of Coverage and details on the cost of this service are located in the section of this website where travel insurance is offered.
If, despite the limitations above, The Panda Companies are determined to be liable for any losses or damages which arises out any of the occurrences described above, then The Panda Companies' aggregate liabilities will not exceed an amount greater than: (a) one-hundred twenty-five dollars (US$125.00) or (b) the transaction fees assessed for purchases on this website.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedies specified in these terms are determined to have failed its essential purpose. The limitations of liability provided in these terms inure to the benefit of The Panda Companies.
The parties further acknowledge that the limitations set forth in these terms and conditions are integral to the amount of fees charged by The Panda Companies for the services provided, and recognize that were The Panda Companies to assume any further liability beyond that set forth above, such fees would be substantially higher.

Indemnification:
You agree to defend and indemnify The Panda Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your:

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Copyright And Trademark Notices:
All contents of this Web site are the property of:
© The Panda Companies
Panda Travel Inc.
1017 Kapahulu Avenue
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Links to Third-Party Sites:
This website may contain hyperlinks to websites operated by parties other than The Panda Companies. Such hyperlinks are provided for your reference only. The Panda Companies do not control such websites and are not responsible for their contents. The Panda Companies' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software Available on This website:
Any software that is made available to download from this website ("Software") is the copyrighted work of The Panda Companies and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a License Agreement, The Panda Companies hereby grant to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by The Panda Companies and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited. The Software is under warranty, if at all, only according to the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.

Service Help:
For help with questions or problems with this website, contact us toll free at 800 303-6702 or email: sales@panda-group.com.

Typographical Errors:
The Panda Companies' websites makes every effort to ensure that information, products and prices listed are updated, accurate and complete. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from our suppliers, The Panda Companies have the right to refuse or cancel any reservation based upon such typographical error or erroneous information, without regard to whether the reservation has been confirmed and your payment received by The Panda Companies. The Panda Companies' only obligation will be to immediately issue a refund for the amount of the charge.

Software Available On This Web Site:
Any software that is made available to download from this Web site ("Software") is the copyrighted work of Panda Travel Inc. its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a License Agreement, Panda Travel Inc. hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Web site, is owned by Panda Travel Inc., its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is under warranty, if at all, only according to the terms of the license agreement. You acknowledge that the Software and any accompanying documentation and/or technical information is subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.

Service Help:
For help with questions or problems with this Web site, contact us at a Toll free number- 1.800.303.6702 or email: sales@panda-group.com.

Typographical Errors:
Pandaonline.com makes every effort to ensure that information, products and prices listed are accurate and complete. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from our suppliers, Pandaonline.com has the right to refuse or cancel any reservation based upon such typographical error or erroneous information, without regard to whether the reservation has been confirmed and your payment received by Pandaonline.com. Pandaonline.com's only obligation will be to immediately issue a refund for the amount of the charge.

Modification Of These Terms And Conditions:
The Panda Companies reserves the right to change, at any time, the terms, conditions and notices under which this website is offered.

General:
The agreements expressed in these terms and conditions are governed by the laws of the State of Hawaii, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Honolulu, Hawaii, USA in all disputes arising out of or relating to the use of The Panda Companies' websites. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists between you and The Panda Companies as a result of these terms and conditions or use of this website. The Panda Companies' performance under these terms and conditions is subject to existing laws and legal process, and nothing contained in these terms and conditions is in derogation of The Panda Companies' right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by The Panda Companies with respect to such use.
If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.
These terms and conditions constitute the entire agreement between you and The Panda Companies with respect to this website and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and The Panda Companies with respect to this website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. Any rights not expressly granted herein are reserved.