Online Travel Assistance Toll Free (800) 303-6702 Local (808) 738-3576

Panda Travel ® – Frequently Asked Questions

How do I cancel and get a refund for my online travel purchase?
First review the terms and conditions on your travel itinerary email confirmation copy. You may also want to contact Online Travel Services staff for information on exact penalties and service fees. If your travel begins within 48 hours or less you must contact Online Travel Services for assistance.  Additional information on this subject is provided in our Terms and Conditions statement at:  All requests must be sent in writing via email to:  Be sure to reference your booking number and/or record locator along with the traveler’s name(s) on your written request for cancellation and refund.

What is electronic ticketing?
An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and a photo ID. to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.

Is an ID required for me to fly?
Due to heightened security at all airports, airlines airport security personnel are required to check valid government issued photo identification of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.

Can I get a paper ticket?
Yes, but a paper ticket will cost you an additional $35 and up, depending on the airline’s fee for paper tickets.

Are the Terms and Conditions important?
Yes absolutely. The terms and conditions let you know special rules and requirements about your trip. You need to read them every time you purchase travel.

Why would I need travel insurance?
With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/or non-refundable portions of your travel if you or your traveling companion become ill or injured preventing you from traveling.  For more information on travel protection for air-only travel click here: For more information on travel protection for air and land packages click here:

What documents do I need for travel abroad?
All passengers traveling outside the US are required to have certain travel documents including: a valid passport, a round trip airline ticket or proof of onward travel, a visa issued by some destination countries, medical inoculations for infected areas/countries, proof of sufficient funds when entering the destination country (some countries have a departure tax payable at the airport before departing the country). Each passenger is responsible for obtaining the proper travel documents prior to purchasing airline tickets. Contact the destination country’s Consulate for details. The names on all travel documents (tickets, passports, visas) must identically match.

When must I arrive at the airport?
All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.

Will I always get the seat and meal I want?
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.

Is there an extra charge for special meals?
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.

Is there a fee for changing or canceling my flight?
If you wish to change or cancel your flight, you will need to contact your Panda Travel ® agent or airline. Depending on the airline, you may be subject to fare increases and substantial service fees.

What will happen if I lose my ticket or don’t use it?
If paper tickets are lost, call your Panda Travel ® agent or the airline to file a claim. Depending on the individual airlines’ policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely nonrefundable, even if lost, stolen or damaged. A minimum service fee will apply. Check with your Panda Travel ® agent or the airline for specific fees, policies and procedures regarding lost tickets.

Should I purchase my ticket through our Panda ® Online website or call Panda ® direct to make a reservation?
The choice is yours except for our international packages, which must be made by calling Panda Travel ® for a reservation. We do not offer any international packages through our website at this time. The advantage of making reservations and purchasing travel through our website is that it is generally less expensive than calling Panda Travel’s ® offices directly.

If I don’t see what I want online, can I call to make a special travel request?  Yes, simply email your request to or call our toll-free travel service number at (800) 303-6702.

Do you have any Senior Rates?  Senior Rates (62+ years) are available on some airlines. There are no senior discounts for bulk fares (bulk fares are usually lower in cost than a published Senior Rate). If you would like further information, call our toll-free number at (800) 303-6702.

Can I order tickets online for an unaccompanied minor?
Unaccompanied minors cannot be booked online. Reservations should be booked directly with an agent by calling our toll-free number at (800) 303-6702. Unaccompanied minor fees will apply and must be arranged directly with the airline after booking and purchasing your tickets.

Awards and Affiliations

  • Hawaii's Best 2011
  • Hawaii's Visitors and Convention Bureau
  • American Society of Travel Agents
  • Authorized Disney Vacation Planner
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